Guidelines Oriented Job Analysis Software: AUTOGOJA

AutoGOJA Guidelines Oriented Job Analysis > What are KSAPCs?

What are KSAPCs (Knowledge, Skills, Abilities & Personal Charateristics)?

A job analysis consists of a thorough analysis of the job duties and knowledges, skills, abilities, and personal characteristics (KSAPCs) required for success in a certain position. A selection plan extracts from the job analysis the key, essential KSAPCs and/or job duties that should be measured by the selection process. The steps for completing a job analysis are available at this site, but what, exactly, are KSAPCs as they pertain to performing a job analysis?

Knowledge: A knowledge is a body of information that is applied directly to the performance of a duty. For example: Knowledge of construction standards, codes, laws, and regulations.

Skill: A skill is a present, observable competence necessary to successfully perform a learned physical duty. For example: Skill to build basic wood furniture such as bookcases, tables, and benches from raw lumber.

Ability: A present competence to perform an observable duty or to perform a non-observable duty that results in a product. For example: The ability to effectively present complex technical information to students in a formal classroom setting using a variety of approaches as needed to maximize student learning.

Personal Characteristics: These are characteristics that are not as concrete as individual knowledge, skills, or abilities. Examples include "dependability," "conscientiousness," or "stress tolerance."

The Uniform Guidelines do not permit measuring abstract traits in content-validated selection process (see Section 14C1) unless they are clearly operationally defined in terms of observable aspects of job behavior. For example, while the characteristic "dependability" (if left undefined) is too abstract to directly measure in a selection process, if it can be defined as "promptness and regularity of attendance," which is an observable work behavior, it can be measured.

"Stress tolerance," if not clearly operationally defined, is also too abstract for inclusion in a selection process under a content validity approach. However, if defined as "the ability to complete job duties in a timely and efficient manner while enduring stressful or adverse working conditions," it is converted into an essential work ability that is readily observable on the job.

So, if one desires to include personal characteristics in the selection process (of which the job analysis is a part,) they must turn them from abstract ideas to concrete, observable skills and abilities that are job related.

AutoGOJA Job Analysis Software is a hosted software solution that automates many steps necessary to complete a traditional job analysis. Qualified organizations may sign up for a FREE Basic Job Analysis account. This FREE service will allow an organization to complete a job analysis for one position. The account may be upgraded to allow for analyses to be performed on subsequent job titles.

The GOJA Manual is a manual (paper and pencil) solution that leads that leads an HR practician through the steps necessary to complete a traditional job analysis. Organizations opting to perform a manual job analysis may download our free Guidelines Oriented Job Analysis form. This 99-page job analysis booklet is free to download, print and use (without modification) for any number of job analyses.

Back To AutoGOJA Guidelines Oriented Job Analysis

Guidelines Oriented Job Analysis (GOJA™)
, Biddle Consulting Group's highly respected and legally tested job analysis process is now a fully functional and extremely powerful online job analysis system.

Designed to address the requirements of the federal Uniform Guidelines on Employee Selection Procedures the 1991 Americans with Disabilities Act (ADA), AutoGOJA will help employers collect the information necessary to defend their testing, selection, and compensation practices.

AutoGOJA is designed specifically for the human resource professional who needs to conduct the most legally defensible job analysis in a fast and efficient manner. Sign up for a free AutoGOJA account or request more information about AutoGOJA and Biddle's job analysis consulting services.

Conduct a thorough job analysis ONLINE!

Any employer can establish an FREE AutoGOJA account that will allow them to conduct job analyses online, anytime.

AutoGOJA Job Analysis Software Features:

Sign up for a FREE AutoGOJA account and perform a job analysis on a single job title. Upgrade your account to allow for more job titles at any time.

.   Easily create custom job analysis surveys by typing your own task or KSA statements right into the system or import lists of tasks or KSAs from any popular word processing or spreadsheet software.
.   Launch the survey by automatically sending a "link" to your subject matter experts or simply by copying the link into any browser.
.   The survey can be completed as part of a facilitated group meeting in a computer lab or the link can be distributed wherever employees work to ensure adequate geographic, shift, gender and ethnic representation in the job analysis sample.


Easily complete linkages between knowledge, skill or abilities and the duties on the job.
.   Generate summary reports that will document those job duties that are critical to job performance as well as the knowledge, skills, and abilities that are both critical and which are required at entry to the job.
.   Generate a selection matrix or exam plan automatically.
.   Free regular system upgrades to enhance features based of feedback from users.

AutoGOJA basic account is completely FREE and will allow a complete job analysis for one job title. Account upgrades that will allow for job analyses on many job titles are available for an affordable annual subscription fee. Click to request your FREE AutoGOJA job analysis software account. Your account will typically be available within 48 hours of signing up.

Already have an account? Log in to your AutoGOJA job analysis software account here.

Questions? If you have questions regarding AutoGOJA, please email your inquiries to or call us at 1-800-999-0438 extension 181. We are happy to assist and your questions and comments are always welcome!

Upcoming User Training. Biddle Consulting Group sponsors regular training sessions in the form of free webinars available to all HR practitioners at BCG Institute for Workforce Development (BCGi). These valuable and informative training topics include:

. Affirmative Action Plan development . Adverse Impact analyses
. Test Validation methodologies . Job Analysis strategies
. Defining Your Applicant Pool . Compensation Analysis strategies
. Audit strategies . EEO Compliance issues

Additional Resources. We have assembled the following websites to help serve the human resources community with all of their software, consulting and services needs.

BCG Public Sector HR Solutions Provider: Personnel Recruitment, Assessment, and Selection Services

Biddle Consulting Group (BCG) is able to provide your agency with the same technically sophisticated, high quality, and cost-effective personnel related products and services that they provide to many of America 's largest and most respected companies.

website: Public Services HR Solutions Provider
phone: 800.999.0438 x.121
916.294.4250 x.121
fax: 916.294.4255

Biddle Public Service Consulting Services

OPAC Office & Software Skill & Ability Testing:

OPAC is software that tests job applicants for critical skills & abilities necessary for success in today's complex -- and stressful -- office environment. OPAC is an affordable tool that can be used again and again. OPAC software measures critical skills & abilities in a modern, job-related manner. Don't rely on written tests to simulate the office environment.

website: Office & Software Skill & Ability Testing
phone: 800.999.0438 x.248 or 181
916.294.4250 x.248 or 181
fax: 916.294.4255


OPAC Office & Software Skill & Ability Test

CritiCall 911 Dispatcher/Calltaker Testing Software: Dispatcher, Calltaker, and Telecommunicator Pre-Employment Testing Software

Research indicates that 80% of newly-hired telecommunicators who leave before the end of their probation do so because they had inadequate job-related knowledge, skills and abilities. CritiCall is software that tests applicants for critical skills & abilities necessary for success in today's complex -- and stressful -- dispatching environment.

website: 911 & EMS Dispatcher/Calltaker Testing
phone: 800.999.0438 x.124 or 139
916.294.4250 x.124 or 139
fax: 916.294.4255


CritiCall for Contact Centers (C4):

Created for the high-stress 911 call taker environment, C4 has now been adapted for use in commercial contact centers. While the nature of commercial contact center calls may not be of the life-or-death variety, if you are a call center manager, they are no less important to you. Improve the quality and performance of your organization by selecting employees who possess the critical skills and abilities necessary for success in the commercial contact center environment.

website: Commercial Contact Center Skill Testing
phone: 800.999.0438 x.248 or 181
916.294.4250 x.248 or 181
fax: 916.294.4255


Contact Center Skill & Ability Testing Software

ENCOUNTER Video Situational Judgment Testing:

ENCOUNTER Video-based Situational Testing Software is easy to set up and use, economical, affordable and web-based. With prices as low as $12 per applicant, every organization can gain a better understanding of an applicant's soft skills before the time of hire.

website: ENCOUNTER Video Situational Judgment Testing
phone: 800.999.0438 x.181 or 248
916.294.4250 x.181 or 248
fax: 916.294.4255


Video Based Situational Testing

AAP Software and AAP Outsourcing Solutions:

Affirmative Action Plan Development Options - BCG offers a variety of AAP development options ranging from AutoAAP® affirmative action planning software to affirmative action plan outsourcing with a team of tenured consultants that can develop an organization's entire set of affirmative action plans and more.

website: Affirmative Action Plan Software / Outsourcing
phone: 800.999.0438 x.118
916.294.4250 x.118
fax: 916.294.4255


AAP Software and AAP Outsourcing Solutions

Biddle Consulting Group Human Resources Solutions:

Established in 1974, Biddle Consulting Group (BCG) is a human resources consulting firm specializing in Equal Employment Opportunity (EEO) litigation support, Affirmative Action (AA), test validation and development, and cutting-edge software. This narrow focus allows us to provide consulting services and software with a high level of competency and expertise that benefits our clients, our company, and the industry we serve.

website: Biddle Human Resource Solutions
phone: 800.999.0438 x.118
916.294.4250 x.118
fax: 916.294.4255


Biddle Consulting Group Human Resources Solutions